At Sensuous Scents, we take great pride in crafting high-quality candles and home fragrances. Your satisfaction is very important to us! If you’re not completely happy with your purchase, please review our return policy below.

 

• We accept returns or exchanges within 15 days of delivery

• To be eligible, items must be unused, unburned, and n the original packaging.

• Because candles are personal fragrance items, we cannot accept returns on candles that

       have been burned.

​

     Damaged or Defective Items

​

     If your candle arrives damaged or defective, please contact us within 7 days of delivery.

• Email my_sensuousscents@outlook.com with your order number and a photo of the damage.

​

• We’ll happily send a replacement or issue a refund once the claim is verified.

       Non-Returnable Items

• Sale or clearance items

• Custom or personalized orders

​​

     Refunds

     Once your return is received and inspected, your refund will be processedto the original

     payment method within 5-7 business days.